General conditions of sale

Terms & Conditions of Sale
Driftwood Naturals

1. Purpose
These Terms & Conditions of Sale (T&Cs) govern all orders of products placed on the website https://www.driftwoodnaturals.ca. By placing an order, the customer unreservedly accepts these T&Cs.

2. Definitions

  • Seller: Driftwood Naturals, registered in the QuĂ©bec Enterprise Register.

  • Customer: any individual or legal entity placing an order.

  • Product(s): all items offered for sale on the site, including candles, soaps, shampoos, essential oils, carrier oils, diffusers, and accessories.

3. Order

  1. The Customer selects products, completes their contact details, and chooses a payment method.

  2. An order is confirmed upon receipt of the confirmation email and full payment.

  3. Any modification or cancellation must be notified within 24 hours of order placement.

4. Price and Payment

  • Prices are shown in Canadian dollars (CAD), excluding any applicable taxes.

  • Taxes and shipping fees are added at checkout.

  • Accepted payment methods: credit card (Visa, MasterCard), PayPal, and bank transfer.

  • The Seller reserves the right to adjust prices in line with supply cost changes, provided the Customer is informed before invoicing.

5. Shipping and Risk

  • Delivery times: 3–7 business days within Canada; 7–14 business days for international orders.

  • Shipping fees are calculated at the most economical rate and waived for orders over 100 CAD (before taxes).

  • Risk of loss or damage transfers to the Customer once the carrier takes possession of the shipment.

6. Right of Withdrawal

  • In accordance with applicable consumer protection laws, the Customer has 14 calendar days from receipt to return a product.

  • Return shipping costs are borne by the Customer, except in cases of seller error or defective product.

7. Warranty and Liability

  1. Legal Warranty of Conformity: the Seller is responsible for any non-conformity present at delivery.

  2. Exclusions:

    • Indirect damages, accidents, loss of profits, or any other financial consequences resulting from product use (e.g., vehicle damage due to an oil leak; discoloration of furniture from candle overheating; damage to clothing or linens following use of soap or body oil).

    • Improper use, incorrect installation, or excessive exposure to heat or sunlight.

  3. Limitation of Liability: the Seller’s liability, whatever the cause, is strictly limited to the amount paid for the order in question.

8. Force Majeure
Events such as strikes, natural disasters, pandemics, or any circumstance beyond reasonable control constitute force majeure. Parties’ obligations are suspended for the duration of such events.

9. Intellectual Property
All texts, images, logos, and graphic elements on the site are the exclusive property of Driftwood Naturals and are protected under intellectual property law. Any reproduction is strictly prohibited without prior authorization.

10. Personal Data Protection
Collected data are necessary for order processing and are subject to rights of access, rectification, and deletion. For more details, please see our Privacy Policy.

11. Governing Law & Jurisdiction
These T&Cs are governed by Québec law. Any dispute shall be submitted to the competent courts of the District of Iberville (Québec).